FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order, simply browse our products, select the item you want, choose your preferred options (such as size or color), and click "Add to Cart." Once you’ve finished shopping, click on your cart and proceed to checkout. Follow the instructions to enter your shipping and payment information, then confirm your order.

2. What payment methods do you accept?

We only accept PayPal as our payment method. All transactions are secure and encrypted to protect your safety.How to Pay with PayPal

3. How long will it take to receive my order?

Shipping times vary depending on your location and the shipping method you select at checkout. Typically, orders are processed within 1-2 business days and delivered within 2 to 5 business days. You will receive a tracking number once your order has been shipped.

4. Can I track my order?

Yes, once your order has been shipped, we will send you a tracking number via email.track your package on the CHECK ORDER STATUS.

5. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item(s) within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging. Please refer to our Return and Refund Policy for more details.

6. How do I return an item?

To return an item, please contact our customer service team at support@iuncovered.com to initiate the return process. We will provide you with a return shipping label and instructions.

7. What if I received a damaged or incorrect item?

We apologize for any inconvenience this may have caused. If you received a damaged or incorrect item, please contact us within 30 days of receiving your order. We will arrange for a replacement or refund, including return shipping costs.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on your location. Please check our Shipping Information page for more details.

9. Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes or cancellations. However, we will do our best to accommodate your request.

10. How can I contact customer service?

You can reach our customer service team via email at support@iuncovered.com or by phone at +86 13140177128. Our business hours are Monday-Friday, 9:00 a.m. - 5:00 p.m. EST. We’re here to help with any questions or concerns you may have.